Jeanne Charles, Esq.


Jeanne Charles has a multi-state Alternative Dispute Resolution practice with offices in the Chicago and Fort Lauderdale areas. Her practice includes both arbitration and mediation services. She is a certified family mediator and is listed on various rosters for Family,County Court and Employment cases. With more than fifteen (15) years of experience as an attorney, she earned her Juris Doctorate (J.D.) degree from DePaul University School of Law in Chicago and maintains her law license in Illinois. As a part-time professor of Legal Studies she has taught, among other things, Alternative Dispute Resolution, Civil Litigation, Employment Dispute Resolution, Family Law and Mediation and Legal Ethics. Jeanne has mediated over 500 cases in a wide range of subject areas. In addition, she has also been appointed to arbitrate disputes at the local, state and federal levels.

Ms. Charles has been a speaker and presenter on various legal topics and Alternative Dispute Resolution in general. She maintains professional affiliations with various organizations such as the American Bar Association, Association for Conflict Resolution, Association of South Florida Mediators and Arbitrators, Illinois Bar Association and the Labor and Employment Relations Association.

Prior to becoming an attorney, Ms. Charles had ten years of corporate experience with a Fortune 500 company. In her corporate positions she was certified in Total Quality Management and Problem Solving and used these skills to develop and train various levels of staff. Today, Jeanne has also used these skills by instructing youth on conflict resolution techniques and non-violence principles.


Legal and Business Experience


Attorney-Arbitrator-Mediator


2006-Present -Currently serve as a Labor Arbitrator for, among others, the State of Florida and AFSCME Council 79; State of Illinois and AFSCME Council 31; Illinois State Board of Education; Florida Keys Aqueduct Authority and by appointment through the American Arbitration Association (AAA) and the Federal Mediation and Conciliation Service (FMCS) deciding workplace disputes pursuant to labor-management agreement. Also serve as an Arbitrator in court-annexed arbitration cases for the Circuit Court of Cook County, Illinois. Serves as mediator in Broward County, Florida in matters such as breach of contract, debt collection, family, landlord-tenant and workplace disputes.

2005-2011 - Worked part time as a Professor for Kaplan University’s School of Legal Studies. Taught, among other things, Alternative Dispute Resolution, Employment Dispute Resolution, Family Law Mediation, Civil Litigation, Legal Research and Writing, and Legal Ethics.

2003- 2006 - As a private attorney, provided advice and counsel to corporate managers on general corporate legal matters including, contract review, shareholder agreements, employment policies and procedures. Developed and drafted employment policies and employee handbooks for profit and not-for-profit corporations. Represented management in employment discrimination cases before the Illinois Commission on Human Rights. Provided training to managers and staff on Title VII discrimination, employee performance standards, hiring, discharge and discipline.

1995-2003 - Held the position of Assistant Counsel for the National Treasury Employees Union. In this position I was responsible for representation of bargaining units for Federal Government agencies such as ATF, IRS, FDA Department of Health and Human Services and US Customs. On a daily basis, provided advice and counsel to union officials on matters covered by the collective bargaining agreement and federal statutes. Represented employees and/or the union before the FMCS, FLRA, FSIP, arbitrators and administrative law judges. Supervised union elections. Extensive mediation and arbitration practice involving discipline, discharge, performance and promotions. Managed entire litigation process including investigations, witness preparation, direct examinations, cross-examinations, and brief submissions. Lead collective bargaining negotiations for local and regional union offices. Conducted training of union officials routinely and at annual conferences.

1986-1995 -
Worked for Xerox Corporation where after working several years in the Sales organization, moved to the Customer Service organization where I coordinated the Chicago District Field Inventory Asset Program. Developed and conducted training of management staff and field personnel regarding effective asset management. Also provided training to staff on various Employee Relations topics. Occasionally supervised the Regional Distribution office employees in a union environment.

Labor & Employment Practice Experience, Issues and Publications


More than 8 years of practice experience as a labor attorney responsible for representation of bargaining units for Federal Government agencies such as ATF, IRS, FDA Department of Health and Human Services and US Customs. On a daily basis, provided advice and counsel to union officials on matters covered by the collective bargaining agreement and federal statutes. Represented employees and/or union before the US Federal Mediation and Conciliation Service, arbitrators and administrative law judges. Extensive mediation and arbitration practice involving discipline, discharge, performance and promotions. Managed entire litigation process including investigations, witness preparation, direct examinations, cross-examinations, and brief submissions. Conducted training of union officials routinely and at annual conferences.

ISSUES: AWOL, Absenteeism, Alcoholism, Arbitrability, Bargaining Unit Certification; Contracting Out, Disability Discrimination; Discipline (Non-discharge); Discipline (Discharge); Duty of Fair Representation; Overtime Pay, Race Discrimination ; Sexual Harassment; Falsification of Official Documents; Family Medical Leave; FLSA; Insubordination; Flexible Workplace/Schedules; Misuse of Employer Property; Office Moves; Official Time/Union Business; Leave; Performance Appraisals; Promotions; Reduction-In-Force; Telecommuting; Theft; Past Practice, Seniority, Management’s Rights and Unfair Labor Practices.

SPEAKER/PUBLICATIONS: Illinois Institute of Technology/Kent Law School, Chicago, IL, served as a panel speaker for the annual Labor Arbitration Conference on the topic of the Telecommuting/Flexiplace. Capital University School of Law, Columbus, OH, served as a presenter at the Minorities in ADR Conference on the topic of Incorporating ADR into Your Law Practice. City Colleges of Fort Lauderdale, FL, guest speaker on The Fundamentals of Alternative Dispute Resolution. Illinois Conference of Police Chiefs, speaker on Military Service and Labor Law (USERRA) Co-Author Military Service and the Law chapter on Labor and Employment Law (IICLE 2009); Co-Author Labor Law Handbook (IICLE 2010).